Returns & Exchanges
RETURNS / EXCHANGES
What is your domestic return policy?
We accept returns of unused and unworn products within 30 days of shipment of your order. If you would like a refund on the original payment method, we will charge $5 for the shipping fee. Damaged product may be sent back to the customer.
How do I make a return?
To begin the return process, please log into your account. Under your order history, you will see a “Return” button. Please follow the prompted steps to complete the Returns Process. Once we receive your return, it can take up to 5 business days for your refund or credit to process. There will be an email confirmation when it has been completed. Please note that any shipping charges are non-refundable.
How do I make a return if I checked out as a guest?
You can find your Order History by signing up for an account using the same email address that you used to purchase. Once you have set a password, please log in to your account. Then, you can view your Order History and select the eligible items for return.
What do I do if my return is lost?
If you choose to use your own shipping method to send your return back, Black Pantry is not responsible for lost packages. We recommend using a traceable shipping method to help prevent this. For returns that are dropped off at locations other than UPS, Black Pantry is not responsible for recovering the return. For all other lost returns, please contact firstname.lastname@example.org
What is your gift exchange policy?
We will process gift exchanges within 30 days of the original order date. A Black Pantry Order ID is required for processing the exchange. Please note that we will not be able to help with a gift exchange if we are not able to find the original order. For questions, please contact us at email@example.com
How do I redeem my merchandise credit?
When you return for a Black Pantry Merchandise Credit, you will be given a Merchandise Credit code. During checkout, you will have the option of adding your merchandise credit to be deducted from your total balance.
What is Black Pantry’s Merchandise Credit policy?
Black Pantry’s Merchandise Credit received for returns does not expire.
I placed an order with Black Pantry credit. Can I get a refund to my card?
Orders made with credit can only be refunded via credit. If an order is partially paid for with credit, we can only offer a credit card refund for the amount placed on the credit card.
Does Black Pantry have a product warranty?
We promise to take care of your jewelry should there be any manufacturing defects, or unacceptable breaking/repairs. Our warranty does not cover general wear and tear or lost pieces. Please note that Black Pantry is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party jeweler.